Scaling up!

Thanks to Ali Hauser, INGAGE CEO for Latin America, for this amazing business trip to London! After the ones in Zurich, it’s now the leading companies in London’s famous „City“ that welcome our company’s products with a strong interest. Fantastic acceleration! We will need more talents to join us soon… 

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Education in virtual worlds

Second Life

Training in virtual worlds? Second Life, does this still exist? Wasn’t it a fade 10 years ago?

Virtual worlds have been used for training for quite a while by now, but never have they reached this level of engagement, speed and design. Students from around the world can feel as if they „were there“.

 

 

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Insurance 2030

McKinsey report

The industry is on the verge of a seismic, tech-driven shift. A focus on four areas can position carriers to embrace this change.

Welcome to the future of insurance, as seen through the eyes of Scott, a customer in the year 2030. His digital personal assistant orders him an autonomous vehicle for a meeting across town. Upon hopping into the arriving car, Scott decides he wants to drive today and moves the car into “active” mode. Scott’s personal assistant maps out a potential route and shares it with his mobility insurer, which immediately responds with an alternate route that has a much lower likelihood of accidents and auto damage as well as the calculated adjustment to his monthly premium. Scott’s assistant notifies him that his mobility insurance premium will increase by 4 to 8 percent based on the route he selects and the volume and distribution of other cars on the road. It also alerts him that his life insurance policy, which is now priced on a “pay-as-you-live” basis, will increase by 2 percent for this quarter. The additional amounts are automatically debited from his bank account.

When Scott pulls into his destination’s parking lot, his car bumps into one of several parking signs. As soon as the car stops moving, its internal diagnostics determine the extent of the damage. His personal assistant instructs him to take three pictures of the front right bumper area and two of the surroundings. By the time Scott gets back to the driver’s seat, the screen on the dash informs him of the damage, confirms the claim has been approved, and that a mobile response drone has been dispatched to the lot for inspection. If the vehicle is drivable, it may be directed to the nearest in-network garage for repair after a replacement vehicle arrives.

While this scenario may seem beyond the horizon, such integrated user stories will emerge across all lines of insurance with increasing frequency over the next decade. In fact, all the technologies required above already exist, and many are available to consumers. With the new wave of deep learning techniques, such as convolutional neural networks,1 artificial intelligence (AI) has the potential to live up to its promise of mimicking the perception, reasoning, learning, and problem solving of the human mind (Exhibit 1). In this evolution, insurance will shift from its current state of “detect and repair” to “predict and prevent,” transforming every aspect of the industry in the process. The pace of change will also accelerate as brokers, consumers, financial intermediaries, insurers, and suppliers become more adept at using advanced technologies to enhance decision making and productivity, lower costs, and optimize the customer experience.

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Lloyd’s, the „Market“

Visiting the „Market“

Lloyds is the world’s specialist insurance and reinsurance market.

After two days of great meetings in London, my colleague Ali Hauser kindly organized a visit of Lloyd’s for me. Rachel was a great guide! She explained me that the bell you see on this photo rarely rings. Luckily! Indeed, when it rings once, it means that a tragic event has taken place somewhere in the world: ship has sunk or disappeared for example. When it rings twice however, it means that it is found again! Only the „Head Waiter“ has the right to ring the bell.

 

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Global Captive Podcast

Captive Insurance

In this highly interesting podcast, Richard Cutcher interviews Ali Hauser, INGAGE CEO for Latin America. Ali shares his experience and views on the market with Richard.

Listen to this podcast.

 

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Do you hire a lot of external developers?

Onboarding vendors‘ developers

Large insurers, reinsurers and banks often have a lot of external developers from vendors joining their projects on a regular basis. Whether these developers come from the largest outsourcing companies around the world or small and very specialized consultancies, they often lack the knowledge of the bigger picture of the projects they join and, let’s be honest, feel a bit lost at the beginning…

One very experienced Agile coach working for a large bank told us very recently that he asked some third-party developers working for this bank (many of them based offshore): „Do you know who your client is?“, „Do you know what the strategy is?“, „What is the goal of our project?“, „Who are the decision makers and main stakeholders on the client’s side?“, „What are the KPIs for our success?“, „What are the key technologies involved besides the ones you work with?“.

The developers looked at each other puzzled. They had no clue.

We believe in empowering people rather than giving one order after the next. We believe that knowing your customer helps deliver a higher value.

This is the reason why creating online courses for onboarding at a TEAM’s level, including for externals – not only at company-level for employees – is key. It saves precious time – and money. However, so far it has been too cumbersome and expensive to create such online courses.

Thanks to our Course Wizard, this is now possible and faster than ever.

Do you have another experience, agree, disagree? Thanks for letting us know! We always appreciate feedback. 🙂

 

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Create engaging courses within an hour!

The Course Wizard

You have experts in underwriting, claims management, sales of insurance products, actuaries and many others. More often than not, they are happy to share some of their knowledge. However, they lack time.

Do your experts have a lot of knowledge that should be shared within the company or with clients? What if you could create engaging courses within a very short time thanks to a visual tool?

This is exactly what our Course Wizard does! Now, you can create an engaging course, not within months or weeks, but hours.

 

 

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Our CTO sets a car on fire!

Claims

Thanks to our CTO, we are now able to set cars on fire, but also buildings, planes and even oil platforms. We can also create earthquakes and much more! Anything that leads to claims, our CTO and his team can create it!

 

 

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Demo of the Simulator

Here is an introduction of our Insurance Simulator. If you are interested in a 30-minute in-depth demonstration, you are welcome to contact us.

 

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Jornada de Seguros

The Insurance Day in Buenos Aires

The Insurance Day took place in Argentina this year on May 22.

The key topic were digitization, disruption, Artificial Intelligence and Big Data.

As the behavioural economist Dan Ariely once tweeted, “Big data is like teenage sex: everyone talks about it, nobody really knows how to do it, everyone thinks everyone else is doing it, so everyone claims they are doing it.”

 

 

 

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